How to Connect Audio on WebEx

For attendees

Using a computer
Toll free number call in
Platform calling attendee

For presenters

Using a computer
Toll free number call in
Platform calling presenter

For attendees

Using a computer

1) After registering for the webinar, you should have received a confirmation email message from messenger@webex.com. Click on the link to the webinar from the confirmation email you’ve received or copy and paste the link in your browser.

2) The Session Information page will open. On the Session Information page, complete the “Your name” box with your full name, the “Email address” box with your email address and the “Session password” box with the password sent in the confirmation email if it is not automatically completed.

3) The Session window will start loading. WebEx sessions are opened using Java, which must be installed and enabled for your browser. If enabled, it will automatically install and launch the WebEx application. However, this automatic process may take a few minutes. For information on how to enable JAVA, click here.

4) The webinar’s sesión will open. In the right you will see your name in the attendees’ list.

5) The audio window will open. Click on Call Using Computer.

6) If you want to test or change your microphone and speaker, please click on Test microphone/speaker and choose the ones you will use from the dropdown menú. Click on Test to test them.

8) If the Audio window closed, you can open it again by clicking in the Audio button below the list of panlists and attendees and above the chat box. You can also click on Audio in the main menu in the upper side of the session.

9) Attendees will be muted throughout the session but can use the chat box for questions on the presentations or if they need help to connect audio.

Toll free number call in

4) The webinar’s sesión will open. In the right you will see your name in the attendees’ list.

5) The audio window will open. Click on Use Phone.

6) From the dropdown menu choose I will call in.

6) Click on All global call in numbers (the one set as default is only for those you are in the USA). Call the toll free number from your country.

7) During the call, you will be asked for the Access code and your ID which appear on the Audio window. Enter them with the numbers from your phone.

9) Attendees will be muted throughout the session but can use the chat box for questions on the presentations or if they need help to connect audio.

Platform calling presenter

1) After registering for the webinar, you should have received a confirmation email message from the user Messenger, messenger@webex.com. Click on the link to the webinar from the confirmation email you’ve received or copy and paste the link in your browser.

4) The webinar’s sesión will open. In the right you will see your name in the attendees’ list.

5) The audio window will open. Click on Use Phone.

6) From the dropdown menu, choose Call me at a number.

7) Choose your country from the dropdown menu. Then, enter your phone number with regional code. Finally click on Call Me.

8) In the upper side of the Audio window, you should see the message: We are calling you at + your number. If the call failed, you will see the message: Call back failed, no answer. If this happens, make sure you wrote the phone number and regional number correctly,

9) If the Audio window closed, you can open it again by clicking in the Audio button below the list of panlists and attendees and above the chat box. You can also click on Audio in the main menu in the upper side of the session.

10) Attendees will be muted throughout the session but can use the chat box for questions on the presentations or if they need help to connect audio.

For presenters

Using a computer

1) As a presenter, you should have received an email from messenger@webex.com. Click on the link to the webinar from this email or copy and paste the link in your browser.

4) The webinar’s sesión will open. In the right you will see your name in the panelists’ list.

5) The audio window will open. Click on Call Using Computer.

6) If you want to test or change your microphone and speaker, please click on Test microphone/speaker and choose the ones you will use from the dropdown menú. Click on Test to test them.

Toll free number call in

1) As a presenter, you should have received an email from messenger@webex.com. Click on the link to the webinar from this email or copy and paste the link in your browser.

4) The webinar’s sesión will open. In the right you will see your name in the panelists’ list.

5) The audio window will open. Click on Use Phone.

6) From the dropdown menu choose I will call in.

6) Click on All global call in numbers (the one set as default is only for those you are in the USA). Call the toll free number from your country.

7) During the call, you will be asked for the Access code and your ID which appear on the Audio window. Enter them with the numbers from your phone.

Platform calling presenter

1) As a presenter, you should have received an email from messenger@webex.com. Click on the link to the webinar from this email or copy and paste the link in your browser..

4) The webinar’s sesión will open. In the right you will see your name in the panelists’ list.

5) The audio window will open. Click on Use Phone.

6) From the dropdown menu, choose Call me at a number.

7) Choose your country from the dropdown menu. Then, enter your phone number with regional code. Finally click on Call Me.